- March 4, 2022
- Posted by: Nathan Akono
- Categories:
The Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. The ideal candidate will be taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
This role is crucial to operations management. They ensure that all technical aspects are functioning optimally and technical hiccups do not affect the company’s performance. Therefore, the duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:
- Handling customer technical support cases through phone and email submission
- Updating the company website with tech tips and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Maintaining system functionality by testing computer components
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
Desired qualifications:
- High School or bachelor’s degree in a relevant field such as computer science, mathematics, statistics, information system from an accredited institution.
- 3+ years of experience as a Technical Support Specialist
- 2+ years of experience in the fintech industry
- 1+ year of experience working at a start-up
- 3+ years of experience with B2C and B2C customers
- 2+ years of experience with object-oriented/object function scripting languages: Python, Java, C++, Scala…
- 1+ years of experience working at a start-up.
- Excellent written and verbal communication skills
- Excellent attention to details
- Certifications: CompTIA A+, ITIL, CCNA CLA, CPP, MySQL Oracle, Microsoft Azure, AWS
- Languages: Proficiency in French and English
- Tools: Proficiency in Microsoft 365 (Outlook mail, Word, Excel, Sharepoint, Powerpoint, Calendar, Teams), knowledge of data mining tools such as SQL, Access or just any relevant tools.
Saamaya Finance is a fintech start-up dedicated to digitalizing financial transactions in Cameroon and ultimately, positioning Cameroon as the leading market in West-Central Africa.
Our high-tech products/services are tailored to address the fintech needs of consumers and enterprises located both in urban and rural areas.
Visit www.saamayafinance.net to learn more about us.