Customer Service Representative

The Customer Service Representative is responsible for engaging with customers on behalf of their company. The ideal candidate will be answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Responsibilities:

1. Providing introductory information to new customers
2. Ensuring that customers are satisfied with products or services
3. Following up with clients or customers to check that they’re still satisfied with any purchases
4. Letting customers or clients know about additional products or services
5. Determining the quickest, most effective ways to answer a client’s or customer’s questions
6. Escalating queries and concerns
7. Troubleshooting common issues with a product or service
8. Working with a team of CSRs and other departments to find appropriate solutions

Desired qualifications:

1. Bachelor’s or master’s degree in a relevant field such as marketing, business administration, accounting, finance from an accredited institution.
2. 3+ years of experience as a Customer Service Representative/agent or Account Manager or 5+ years of experience as an Administrative Assistant.
3. 2+ years of experience in the fintech industry
4. 1+ year of experience working with B2C customers
5. 1+ year working at a start-up
6. Excellent written and verbal communication skills
7. Excellent attention to details
8. Languages: Proficiency in French and English
9. Tools: Proficiency in Microsoft 365 (Outlook mail,Word, Excel, Sharepoint, Powerpoint, Calendar, Teams, Planner) and wny relevant tools